Frequently Asked Questions
Everything you need to know about your BlackStrap® gear and orders.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your gear ships, we will send a second email containing your tracking number so you can follow its journey.
How do I care for my BlackStrap® apparel?
To maintain the performance and longevity of our technical fabrics, we recommend machine washing on cold and tumble drying on low heat. Avoid using bleach or fabric softeners.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Please visit our online returns portal to start an exchange or request a refund.
Do you ship internationally?
Yes, BlackStrap® ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Are your products protected by a warranty?
We stand behind our craftsmanship. All BlackStrap® products carry a limited lifetime warranty against manufacturer defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay.